8999 vet Privacy Policy — Your Information Kept Safe

1 Introduction and Scope

This privacy policy applies to all users of the 8999 vet platform. When you browse our website, create an account, or use any of our services, you agree to abide by the terms of this policy. 8999 vet always gives the highest priority to the privacy of your personal information.

Alongside reading this policy, we recommend reading our Terms and Conditions, which set out in detail the general terms governing use of the platform.

We reserve the right to change or update this privacy policy at any time. Changes will be published on this page and, where applicable, users will be notified. We recommend re-reading this page on each visit.

2 Types of Information Collected and Purpose

2.1 Information You Provide Directly

When you register an account with 8999 vet, we collect the following information:

Full name and date of birth (for age verification — all users must be 21+)
Valid email address
Mobile number
National ID card or passport number (for identity verification)
Financial information — bKash, Nagad, Rocket, Upay or bank account details (for transactions)
Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

IP address and device type
Browser type and operating system information
Time of arrival on the website, time spent, and list of pages visited
Cookie and session data
Logs of clicks, scrolls and other interactions

2.3 Information Collected via Third Parties

For the purposes of identity verification and fraud prevention, we may seek assistance from trusted third-party service providers. Information collected in this context is also covered by this policy.

3 Purposes for Using Information

8999 vet uses the information collected for the following specific purposes:

To create accounts, verify identity and ensure secure login
To process deposit and withdrawal transactions
To provide customer support — through our 24/7 live chat and email service
To deliver relevant bonus and promotional offers to you
To improve platform security and prevent fraud
To meet legal obligations and resolve disputes
To conduct analysis for improving service quality

Your information will not be used for any purpose beyond those listed above. If your information ever needs to be used for a different purpose, your explicit consent will be obtained.

4 Data Storage and Security

4.1 Retention Period

Your information will be retained for as long as your account is active and for as long as required by legal obligations. Even after an account is closed, transaction history and identity-related information may be kept for a specified period.

4.2 Technical Security Measures

8999 vet uses SSL encryption technology to protect your information. All sensitive data is stored in encrypted form on secure servers. Multiple layers of security are maintained to prevent unauthorised access to our systems.

All data transfers secured with SSL/TLS encryption
Password hashing — never stored in plain text
Regular security audits and monitoring
Role-based permission system to control data access
Automated alert system to detect suspicious activity

4.3 User Responsibilities

Alongside our efforts, you also have certain responsibilities in keeping the platform secure. It is important not to share your password with anyone, to use a strong password, and to end your session after logging in on a public device.

5 Sharing Information with Third Parties

8999 vet does not sell or rent your personal information to third parties for commercial purposes. Information may be disclosed in the following limited circumstances:

Service providers: Information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification and cloud infrastructure management — only to the extent necessary
Legal obligations: Information may be disclosed to comply with a court order or a legitimate request from a relevant authority
Company restructuring: Information may be transferred in the event of a merger or acquisition, but this privacy policy will remain in force in such cases
Fraud prevention: Information may be shared with relevant authorities to stop fraudulent activity

Any third-party partner is contractually bound to uphold privacy standards equivalent to those in this policy.

6 Cookie Policy

The 8999 vet website uses various types of cookies that improve your browsing experience and maintain service quality.

6.1 Types of Cookies

Essential cookies: Required for managing login sessions and maintaining security; these cannot be disabled
Functional cookies: Remember your language preferences and session settings
Analytical cookies: Help analyse website traffic and improve services

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some core functions of the platform.

7 User Rights

You have certain important rights over your own information. 8999 vet respects these rights:

Right to access: You may request to know what information we hold about you
Right to correction: You may request correction of inaccurate or incomplete information
Right to deletion: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations
Right to restrict processing: In certain circumstances you may request that processing of your information be limited
Right to withdraw consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time

To exercise these rights, contact our support team. We provide assistance in Bengali and English 24/7.

8 Protection of Minors

All services of 8999 vet are intended solely for persons aged 21 or above. We do not intentionally collect any information from minors. Age is verified at the time of registration and proof of identity may be requested in cases of doubt.

If you believe that a minor's information has been collected by mistake, please notify us immediately. To learn more, read our Responsible Gaming Guidelines, which provide detailed advice on safe and responsible use.

9 International Data Transfers

Our server infrastructure may operate in an international environment. In such cases, your information may be processed on servers in various countries. Regardless of where your information is transferred, the protection standards described in this privacy policy are maintained.

Appropriate contracts and technical measures are applied to protect information during international transfers.

10 Policy Changes and Notification

8999 vet may amend this privacy policy at any time. Changes will take effect as soon as they are published on this page. For significant changes, a notice will be sent to the registered email address.

We recommend visiting this page regularly to stay up to date with the latest policy. Continued use of the platform after a revised policy is published will be taken as your agreement to the updated terms.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact our support team:

24/7 live chat — available directly on the website
Email: [email protected]

Our support team provides assistance in both Bengali and English. For common questions, you may visit our FAQ section, where detailed answers to frequently asked questions are available.

We will review each of your requests as quickly as possible and take appropriate action.